Return & Refund Policy
At Sydney Luxe Boutique, we want you to love your purchase. If for any reason you’re not completely satisfied, we’re here to help.
Change of Mind Returns
- We accept returns for change of mind within 14 days of delivery.
- Items must be:
- Unworn, unused, and in original condition.
- With all original tags and packaging intact.
- Customers are responsible for return shipping costs unless the item is faulty.
Refunds
- Once your return is received and inspected, we’ll notify you by email.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
- Shipping costs are non-refundable (unless the product is faulty).
Exchanges
- We currently do not offer direct exchanges. If you’d like a different size or item, please return your order for a refund and place a new order.
Faulty or Incorrect Items
Under the Australian Consumer Law, you are entitled to a repair, replacement, or refund if your item is faulty, significantly different from the description, or not fit for purpose.
- Please contact us at contact@sydneyluxeboutique.com within 7 days of receiving your order if you believe your item is faulty or incorrect.
- We will cover all shipping costs for faulty or incorrect items.
How to Return
- Email us at contact@sydneyluxeboutique.com with your order number and reason for return.
- We will provide you with return instructions.
- Pack your items securely and send them back to us.
Questions?
For further assistance, please contact us at contact@sydneyluxeboutique.com.
Website: sydneyluxeboutique.com